Last Updated: July 9, 2025

Shipping Options and Delivery Times

At M&S Holdings, LLC, we offer several shipping options to ensure your orders are delivered promptly:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Overnight Shipping: Next business day delivery

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances.

Shipping Rates and Calculation

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location. You can view the shipping charges for your order at checkout before you complete your purchase.

Order Processing

Orders are processed within 1-2 business days. Orders placed after 2 PM will be processed the next business day. Orders are not processed or shipped on weekends or holidays.

International Shipping

We offer international shipping to many countries. Shipping times and rates vary based on the destination. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

Address Changes

If you need to change the shipping address for your order, please contact us immediately at support@cranenergystrips.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

Lost or Delayed Orders

If your order is delayed or you suspect it is missing, please contact us at support@cranenergystrips.com. We will work with the carrier to locate your shipment and ensure it is delivered as soon as possible.

Shipping Liability

M&S Holdings, LLC is not responsible for packages that are lost or damaged in transit. If your package arrives damaged, please contact the carrier to file a claim. We will assist you in any way we can to resolve the issue.

Returns and Refunds Policy

We want you to be completely satisfied with your purchase. We will accept a return of products (opened or unopened) for a refund of your purchase price, less the original shipping and handling costs, under the following conditions:

Return Eligibility

• Returns must be made within 30 days of delivery
• Valid proof of purchase is required
• Products must be returned in their original condition
• Return Merchandise Authorization (RMA) number must be obtained before shipping

How to Return Products

To return products, you must:

1. Call (800) 290-6419 or email us at support@cranenergystrips.com
2. Obtain a Return Merchandise Authorization (RMA) number
3. Ship the product to our return address (provided with RMA)

Return Shipping Responsibility

You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment. We therefore strongly recommend that you:

• Fully insure your return shipment against loss or damage
• Use a carrier that can provide proof of delivery for your protection
• Keep tracking information until your refund is processed

Refund Processing

Refunds are processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase. We offer no refunds on any products designated as nonreturnable.

Defective Products

For defective returns, please refer to the manufacturer's warranty included with the product or as detailed in the product's description on our website. We will work with you to resolve any quality issues with your purchase.

Non-Returnable Items

The following items cannot be returned:

• Products specifically marked as non-returnable
• Personalized or customized items
• Items damaged by misuse or normal wear
• Products returned without proper authorization

Order Acceptance and Cancellation

Your order is an offer to buy under these terms. All orders must be accepted by us, or we will not be required to sell the products to you. We may choose not to accept orders, even after we send you a confirmation email with your order number and details.

Pricing and Payment

All prices, discounts, and promotions posted on our website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

We accept Visa, Mastercard, American Express, and Discover for all purchases. By providing payment information, you represent that:

• The credit card information you supply is accurate
• You are authorized to use that credit card for the purchase
• Charges incurred will be honored by your credit card company
• You will pay all charges at posted prices, including shipping and taxes

Title and Risk of Loss

Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments beyond our control.

Product Warranties

We do not manufacture or control all products offered on our website. Products may be covered by manufacturer warranties as detailed in product descriptions. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty.

Limitation of Liability

Our sole maximum liability for any reason, and your exclusive remedy for any cause, will be limited to the actual amount paid by you for the products you have ordered through our website. We will not be liable for consequential, indirect, incidental, special, or punitive damages.

Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, governmental actions, war, terrorism, labor disputes, or supply chain disruptions.

Policy Updates

This Shipping & Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.